Customer Success Manager – GENRTR

GENRTR is the Private Network Commerce channel for enterprise Direct-to-Consumer (DTC) brands. With GENRTR, we are building Europe's most scalable partner network. We activate best-in-market offers within authenticated Closed User Groups (CUGs), such as employer communities, banks and insurers, loyalty platforms, and (semi-)public communities across Europe and the USA. This offers a smarter and more sustainable alternative to traditional DTC and performance marketing: more control over reach, better margins, and measurable additional revenue, without retail conflict and brand risk.
‍

About the role

For GENRTR, we are looking for a Customer Success Manager to strengthen our team and ensure optimal customer satisfaction. This role offers ample opportunities for personal growth and development within a dynamic and innovative environment.
‍

What you'll do

• You will build and maintain strong relationships to help clients with their onboarding, campaigns, and growth scenarios at GENRTR. 
• Takes full responsibility for creating, optimizing, implementing, and managing the entire customer development process.
• Develops and maintains excellent knowledge and skills regarding GENRTR solutions and propositions, our technology, digital media, and advertising in general, ensuring you are always able to solve client challenges. 
• Collaborates with clients and internal stakeholders to maintain a rapid feedback loop. 
• You help clients leverage GENRTR to transform trusted communities into established sales channels, resulting in additional DTC revenue and valuable first-party data. 
• Manages each individual client project from delivery to growth, adoption, and roadmap, with a focus on client development, integration, and growth.
  ‍

About you

• You have 3+ years of experience in a similar role in B2B client services or sales, targeting advertisers, retailers, and/or performance agencies.
• In-depth knowledge and experience in advertising technology and digital and advertising capabilities.
• Knowledge of digital and programmatic advertising and media planning (online and offline) is a plus.
• You are a self-starter with a service-oriented and commercial mindset.
• Driven to manage your clients, solve their online and local marketing challenges, and build long-term relationships.
• Analytical and data-driven, comfortable in a fast-paced environment with ambiguity.
• Confident, but not arrogant, able to act quickly.
• Native Dutch and fluent English, both written and spoken; any other language is a bonus.
• You have an extreme focus on detail and a collaborative working style.
• Substantive knowledge of business processes (Sales, Marketing, Service, Support), business applications, and automation.
  ‍

What you can expect from us

• A challenging, client-focused, commercially driven role with significant responsibilities towards internal and external stakeholders.
• An inspiring work environment with professionals from all marketing disciplines. You will be part of an enthusiastic team in an open organization with strong growth ambitions.  
• A competitive salary and an attractive bonus scheme.
• Participation in Candid’s Pension Plan, mobility allowance, phone allowance, and a laptop.
• You will have a lot of freedom and flexibility in your workplace: partly at home and partly in the office.
• And yes… the very best coffee that you can make yourself! 
  ‍

Are you interested and do you recognize yourself in this profile?

Then we'd love to hear from you! Contact us

‍

‍

‍

‍